Refunds & Returns

Refunds and Returns Policy for kalabypallavi.com

Effective Date: January 09, 2024

Enigma Studio Home Décor Pvt Ltd, the operator of kalabypallavi.com (referred to as “we,” “us,” or “our”), is committed to ensuring a fair and transparent process for returns and refunds for our Interior Design Services. Please carefully read the following policy to understand how we handle such requests.

1. Interior Design Services Refund Policy

1.1 Design Fees: Once the design fees are paid and the design process has commenced, they are non-refundable. This fee covers the time, effort, and expertise invested in creating personalized interior designs for your residential or commercial space.

1.2 Materials Procurement: In cases where materials have been procured for the project, refunds are subject to the policies of our suppliers. If a supplier allows for returns or refunds, we will do our best to facilitate the return and pass on the applicable refund to you.

2. Return Initiation

2.1 Notification: If you wish to initiate a return or discuss potential concerns, please contact our customer support team at kalabypallavi@gmail.com. We encourage you to communicate any issues or changes in your requirements promptly.

2.2 Timeframe: Returns or concerns should be brought to our attention within 14 days of the initial design presentation or product delivery, whichever is applicable.

3. Conditions for Returns

3.1 Unused Designs: To be eligible for a return, the design must be unused, and all materials or products associated with the design must be in their original condition.

3.2 Materials Procurement: If materials have been procured for the project, the return of these materials is contingent on the supplier’s policies and will be assessed on a case-by-case basis.

4. Refund Process

4.1 Design Fees: As mentioned earlier, design fees are non-refundable once the design process has commenced.

4.2 Materials Procurement: Refunds for materials will be processed once we receive confirmation from our suppliers regarding the return eligibility. Any applicable refund will be passed on to you promptly.

5. Customer Support

5.1 Contact Information: If you have any questions or concerns regarding returns or refunds, please contact our customer support team at kalabypallavi@gmail.com. We are here to assist you and ensure a positive experience with our Interior Design Services.

6. Fees and Costs

6.1 Return Shipping: If applicable, customers are responsible for the cost of return shipping.

6.2 Restocking Fees: We reserve the right to charge restocking fees for returned materials, depending on supplier policies.

7. Modification of Policy

7.1 Policy Updates: We may update this Refunds and Returns Policy periodically. Any changes will be effective immediately and will be communicated through our website.

By engaging with our Interior Design Services, you agree to the terms outlined in this Refunds and Returns Policy. Thank you for choosing kalabypallavi.com. We appreciate your trust and understanding.